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Support

This page outlines the support process for Entropy users. Since the network is still in its early stages, this process is likely to change.

1. Check the documentation​

Before submitting an issue, search the Entropy Docs and associated resources. This seems obvious, but it's often worth throwing your question into the search bar.

2. Identify the issue​

  • Clearly define the problem you're encountering with the Entropy network.
  • Gather relevant details like error messages, logs, and steps to reproduce the issue.

3. Search for existing issues​

  • Utilize the search function within Entropy Docs GitHub Issues to see if your problem has already been reported.
  • Look for issues with similar descriptions or error messages.
  • If a relevant issue exists, check for comments or solutions and consider contributing to the existing discussion instead of creating a new issue.

4. Create a new issue​

  • If no existing issue matches your problem, create a new issue.
  • Provide a clear and concise title for your issue.
  • Follow the issue template for instructions.

5. Submit the issue​

  • Once you've completed all the details, proofread your description for clarity and conciseness.
  • Submit the issue and wait for a response.

6. Follow up​

  • Monitor the issue for updates and promptly respond if we ask further questions.
  • Consider mentioning the solution in the comments section of similar issues once your issue gets resolved.

Additional tips​

Be specific and transparent about the problem you're facing. The more details you provide, the easier it will be for the maintainers to diagnose and address the issue.